Frequently Asked Questions
Can I pay for my rental in cash?
No, we DO NOT accept cash at any branch. All payments must be made by card transaction.
How Do I Cancel My Booking?
Please call our head office on 01942 778899
Is there a driver age limit in place?
Our minimum driver age limit is 23 years and our maximum age limit for drivers is 75 years. Driver’s aged 23 and 24 years are subject to a fee.
What if I’m going to be late?
If you know you may miss the start of your hire, please contact the branch as soon as possible to let them know. If you can’t get through please call 01942 77 88 99.
How do I receive my booking confirmation?
You will be sent an email shortly after making your reservation to the email address supplied when your booking was made. If you do not receive your confirmation within 48 hours of making your reservation please contact email@example.com
What is the maximum number of points I can have on my driver’s licence to hire from you?
Minor offences such as speeding and traffic signals are acceptable up to a maximum of 6 points. Unfortunately, we are unable to hire to you if you have had an at-fault accident or claim in the past 36 months. Please call us if you have any bans or convictions in the last 5 years.
Do you accept both Credit and Debit Cards at your Branches?
We accept all major Credit Cards at our Branches. If you have a Debit Card please call us.
What documents will I need to bring?
– Your driver’s licence *
– A credit/ debit card in the driver’s name
– Your passport (for non UK resident) or utility bill and bank statement (for UK residents)
– Proof of employment (local hirers only)
* Hirer’s with a GB Driver’s Licence must also provide a “Licence Check Code”.
Can I take the vehicle out of the UK?
Yes, but you need to provide your own European breakdown cover. Additional charges apply. Please call us for more information.
Free roadside assistance is not included when taking the vehicle to locations off the UK Mainland. Customers will be liable for any recovery / roadside assistance costs incurred when the vehicle is taken off the UK Mainland.
Are there any restrictions to where can I drive the vehicle?
As per Section 34 of the Road Traffic Act 1988, when driving in the UK it is illegal to drive a motor vehicle on, common land, moorland, Forestry Commission land or any land that is not forming part of a road without authorisation. Please note, although we offer all-wheel terrain vehicles, our insurance does NOT cover off-road driving.
I cannot find my driving licence, can I still hire?
Yes, we will need a Government-issued ID (such as a passport, along with the ID stated above) and will need to contact the DVLA to check your licence details (there is a charge for this service)
Do I need a child seat for my rental vehicle?
Yes. The law requires all children travelling in the seat of any car, van or goods vehicle must use the correct child car seat until they are either 135 cm in height or 12 years old (whichever they reach first). If you do not have your own child/baby seat, we can hire one to you at the rental counter. The responsibility for ensuring children under the age of 12 years are restrained correctly, and the seat is fitted properly, rests with the driver of the rental vehicle.